What modern business applications should offer users.

Modern business applications should offer users the following features…

While developing solutions for various projects that I’ve undertaken I’ve come up with a few ideas on the types of features that I’d like my applications to offer users.  While this list is far from complete I think it would be good to post it for comment.  Bear in mind that when I’m discussing modern business applications I’m discussing thin client web based applications using cloud architecture.

Modern business application features:

  • Remote connectivity to data and functionality.
  • Encapsulation of business logic.
  • Continuous contextual decision support.
  • User specific views of the data and logical processes
  • Security
  • Flexibility
  • Data Importing / Exporting capabilities

Remote connectivity to data and functionality: Traditional business applications ran on workstations and desktop computers.  Data was stored on the computer itself or on a server and was not accessible unless the user was sitting in front of the desktop computer itself or another computer connected to the server.  This in effect chained the user to his or her desktop device.  Modern business applications must utilize web technology and provide device independent services that allow the user to connect to the data and logic of the business through any device that they can be authenticated through that has internet connectivity.

Encapsulation of business logic: Traditional business applications such as spreadsheets, word-processors, and email allowed for the transportation and transformation of data, but the use of business logic was largely left to the discretion of the user.  Modern business applications can be designed to encapsulate the steps that must be taken with information and resources to automate processes and insure execution of critical procedures required by users.  By profiling the procedures and steps required for critical processes in the business, developers can create software that encapsulates them and insures that the order of operations is followed, all steps required are taken, all resources required are employed, and follow through is complete.  Outcomes and ownership of inputs from each step can also be tracked to determine each users contribution to the success of the process.  Success ratios for processes can be increased as the mundane oversight of each detail is moved from managers to system applications with the general oversight of larger categories of processes taken on by tech empowered managers.

Continuous contextual decision support: Because of the connectivity offered by todays diverse array of computing devices, from smart phones, laptops, tablet PCs, to thin client enabled desktop PCs.  Users now have the ability to receive data and logic at any point of the business process.  Modern business applications must provide contextual decision support by offering relevant information to the user at the right time with suggestions for its proper use and allow for user feedback into the system.

User specific views of the data and logical processes: Modern business applications must offer users unique views of the data and logical processes that fits their context to the business.  For example a vendor that supplies a business would need access to statistics indicating demand for the particular commodity they offer.  Their view of the data and logic would be an on demand view or automated communication with forecasted consumption data generated by internal business processes that the vendor never sees.  User specific views of the data and logic offer modular controls to the business and protects its core competencies from probing by competition.

Security: Traditional business applications were prone to interruption by natural disasters and other disruptive events such as fires, floods, tornadoes etc.  Modern business applications can offer security to its users by storing data and logic in a cloud environment where information is distributed off site amongst computers in multiple data centers.  This offers a degree of security to the user and provides for a significant reduction in recovery time when the business is impacted by such an event.

Flexibility: Modern business applications created with web based technologies are more flexible than traditional business applications because of the ease in which updates can be rolled out to the user.  In traditional environments users had to undergo an application update procedure before receiving an updated version of a business application that contained the latest data and logic.  Web applications are updated remotely with no effort required by the end user making their innovation, iteration, and revision much more seamless and transparent to end users.

Data Importing / Exporting capabilities: Modern business applications should easily convert data with traditional applications such as spreadsheets and allow the user the comfort of converting data for use outside of the application.  Data transfer methods such as XML are a good standard for data export and can allow for data interchange between disparaging systems and applications.

Comments and discussion are welcome.

Browser Compatibility and Acid3

The question:  Can users be persuaded to change browsers?

Recently I asked a question on linkedin about how to encourage users to upgrade or change their browsers.  I got a lot of interesting answers and some good ideas, but nothing that put the issue to rest for me.  I’m still thinking about browser compatibility.  The issue at the heart of this whole deal is the disparaging levels of support that browser producers have for css and HTML.  I believe that the answer to the question can be found by educating the end user so they can make the best choices.

Browser compatibility problems

From a development perspective browser compatibility issues make it harder to write web applications that perform as designed because not every browser is going to function the same.  Some of them don’t recognize all of the css properties and don’t use all of the functionality of html.  This is compounded by the fact that CSS2, CSS3, and html5 are not finished works but have been adopted in part by each of the major browsers to varying extents and in different ways.  The lack of timeliness for the production of standards is a bottle neck the progress of the internet.

A browser compatibility benchmark is needed

Enter the Acid3 test by WaSP.  This tool is a great piece for end user education because it scores the browsers compatibility with web standards in an easy to understand score and offers an interactive model.  Users visiting the url where the test is located watch an animation take place on their screen while a score starting at 0 / 100 increments as the browser is tested.  Links with this graphical tool coupled with the right compelling offer could be used encourage users to seek the best possible browser or at least upgrade their current version.  Wikipedia has a great writeup on the Acid3 test if you’d like a little more information on what it does and how it works.  Testing your browser is as easy as visiting the site.  An example of the test result done on Firefox is listed below.  You may click the image to test your browser.

Firefox 4.01 Acid3 Test Results

 

Why should I bother?

The future of distributed software lies within html, css, and JavaScript.  Browsers are the containers in which these applications run and the environment in which they subsist.  By educating the end user and allowing them to make the best decision you will force browser developers to increase their adoption of existing standards and cause the W3C increase the pace at which it finalizes standards.  Over time barriers caused by browser compatibility issues will dissolve and innovation will occur at a much faster rate and improve the end users online options.  While the education of the market may seem to some to be a distraction from business goals, I believe that over time it will broaden the range and increase the depth of opportunities available via the internet.  Additionally consumers which read your educational material will appreciate the fact that you an innovator that cares about their experience and wants them to have the best.

Innovation Lives!!  Stagnation Dies!!– Joel

 

 

Instructional Video Production For Software Training

I’ve been searching for a good solution for creating screen recordings with audio in order to create small videos that could be used to instruct and train web application users. These videos will expose the application user to the option to view the training material when the need arises. Videos will be presented in a menu that becomes available when the user is doing a task or working in with a menu covered by that particular clip. The advantages of this type of delivery are as follows:

  • Context Sensitive.
  • On Demand.
  • Cost Effective.
  • Improved Efficiency.
  • Reduced Application Rollout Time
  • Scalable to the users learning curve.

There had been some issue with the production of these videos as the open source tools did not seem to be available, but that has been resolved. I’m currently using VLC, Audacity, and Avidemux to produce the clips. VLC has the ability to capture the desktop and stream it to a file. Once the file has been created Avidemux can be used to edit it and add sound clips that can be created and edited with Audacity. I’ll post a detailed how to on this in the near future. In the meantime here’s a link to the first video that I’ve made for BrickByBrick.us:

Your Thoughts?

– Joel

Replacing Windows – And Saving Money

A couple years ago I set out to totally replace Windows as my operating system of choice. I wanted to use Linux and open source software for everything I needed on the PC. Two years later I’m happy to announce that I’ve mostly reached that goal with the exception of tax preparation software, I’m using Linux and open source software for the following tasks.

Word Processing: Open Office

Spreadsheets: Open Office Database: Mysql, phpmyadmin

Web Browsing: Firefox, Opera, Google Chrome and others.

Email: Thunderbird Audio Processing: Audacity

Audio Ripping: VLC

Video Viewing: Adobe Flash, VLC, Xine, Media Player

Software Development – Web Development: NetBeans IDE, Eclipse, Cssed and others.

Remote Desktop: Gnome-RDP, Tight-VNC Viewer, SSH

Remote Administration: Webmin

Gaming: SpringLobby – RTS, PlaneShift – RPG

This list is far from complete. I’ve found that no matter what the task or objective, with a little research, I can find an open source project that other people in the community are working on and use it to solve my problems. I can’t imagine ever going back to Windows and paying for functionality again. – Joel